Coordination through open communication is great in theory, but how do you make it work with dozens if not hundreds of employees? When your resort is trying to coordinate coaches and nutritionist from a range of departments towards perfecting the clients experience, how do you seamlessly communicate all the parts while making it seem like magic to your guest? The answer is cloud-based annotations.
Weeks if not months are spent coordinating events from early morning yoga overlooking the ocean to mid-afternoon fitness classes on the lawn and evening hikes through the hills. Coaches from every sport are communicating to bring an experience of a lifetime to their resort’s guest and it’s not always a smooth experience.
That is, until IGetBetter Wellness brought coaches from health and wellness, fitness and sports, and nutrition together to collaborate on one unified experience so guest are immersed in a more efficient and smoother visit. The idea was borrowed from IGetBetter Wellness’s medical division based upon the way medical doctors using their technology communicate behind the scene regarding a patient’s progress.
Picture the moment a guest walks through the doorways and is greeted by a smiling coach, that coach is making small notes that are shared with every coach that will be working with them for their stay. If the guest mentions how tight their back is from the long flight, a note is made before their yoga session. If during their cardio session the personal trainer notices weakness in their core stabilizers while running, she can make a note for the tomorrows strength coach to adjust accordingly. The same can be done with meals, behavior specialist, or any other element of their visit. These behind the scenes notes or annotations as we refer to them are the best way for your spa to bring seamless interactions between all of your resort spa staff and increase efficiency.
To learn more about increasing client experience, retention, and revenue, schedule a demo with IGetBetter Wellness today.